Montgomery County residents can now file consumer complaints electronically. This new, online system makes it easier for consumers to request that the Office of Consumer Protection (OCP) investigate disputes regarding most consumer transactions.
At the same time, OCP is relaunching its 24-hour tip line to receive anonymous tips, suggestions, comments, and/or feedback regarding any consumer protection issues. Consumers and merchants are encouraged to call 240-777-3681 to leave a consumer-related message for OCP director Eric Friedman.
The online complaint tracking and case management system offers a way for consumers to report problems and seek assistance regarding auto repair and sales, home improvement, new home warranties, retail sales and advertising, collection practices, home services, towing, and more.
OCP is responsible for enforcing consumer protection laws prohibiting unfair and deceptive business practices to ensure a fair marketplace for consumers and businesses. OCP engages in complaint investigation and resolution, consumer education and outreach, and advocacy and legislation. OCP licenses all auto repair shops, towing firms, new home builders, appliance repair shops, and pawn/consignment stores. OCP provides expert mediation services, video alerts and information on cable TV, and assistance from a dedicated team of investigators and volunteers.
For more information about the Office of Consumer Protection, call 240 777-3636, or 311, or visit the website at www.montgomerycountymd.gov/consumer.