Insurance agent Cathi Tresnicky is being honored by Allstate Insurance as the 2003 Agent of the Year for her success in serving the Northern Virginia community. The Tresnicky Insurance Agency of McLean “exceeded expectations” in customer service and best practices as well as revenue.
Tresnicky says her focus has been on providing customers with the best possible service and focusing on the needs of the community. Although the Agent of the Year award is in recognition of the agency’s handling of property and casualty insurance and financial services to her client base, Allstate attributes Tresnicky’s success to her customer and community service.
“Cathi still finds time and makes it a point to be involved in the community she serves. Cathi has been very involved with the McLean Fire Department for a number of years and volunteers her time to educate the McLean community on the importance of fire safety. Cathi’s retention numbers are outstanding - her commitment to her customers is apparent,” said Allstate media relations official Shaundra Turner.
“I wanted to give something back to the community that has served me so well,” said Tresnicky. “In the service industry we’re in, we are so firmly based in customer service. You just want to see how much further you can take it to help the people you serve,” Tresnicky said.
Through her work with the McLean Fire Department, Tresnicky has helped educate hundreds of children about fire safety. “We really teach people what it is to have preparedness. The kids plan an escape route with their parents,” said Tresnicky.
“Educating the community on fire safety helps reduce the number of tragedies from fire. Cathi is instrumental in educating the community through her volunteer efforts with the McLean Fire Department. In 2003, Cathi, through the Allstate Foundation, presented the McLean Fire Department with a $2,500 grant to further their efforts around fire safety education for the McLean community,” said Turner.
She also promotes a teen driving program that has a great deal of impact on young drivers. “We show them actual instances of how accidents occurred” and the effect on parents’ premiums, said Tresnicky. “This is the one that shows the most. I hear responses from parents that their kids are taking it seriously,” said Tresnicky. She even reports hearing years later from teen drivers on how her instruction guided them to make decisions as safe drivers later on.
Allstate assistant field vice president T.J. Nicholson said that Tresnicky and her associates “do an outstanding job of serving their customers and making them their No. 1 priority. She is truly committed to her customers, their families and the D.C. metro community.”