The Northern Virginia Electric Cooperative ranks second highest in customer satisfaction among midsize electric utilities in the United States South region and second highest among the 140 largest electric utilities in the nation according to the J.D. Power and Associates 2015 Electric Utility Residential Customer Satisfaction Study released last month.
NOVEC received 746 points in overall customer satisfaction. It scored highest in the industry in power quality and reliability, and in communications. It scored second highest in price and in corporate citizenship. SECO Energy, a cooperative in Sumterville, Fla., edged out NOVEC by receiving the highest overall score of 749 points.
The research company based its findings on responses from more than 100,000 online interviews conducted from July 2014 through May 2015 among residential customers of the largest electric utility brands across the United States.